Replacement Policy
Due to the hygiene and consumable nature of vaping products, we operate on a strict Dead on Arrival (DOA) replacement policy. Please read carefully.
Strict Hygiene Regulations
Electronic cigarettes, e-liquids, and pods are personal consumable items. To guarantee 100% authenticity and safety for all our customers, we do not accept returns or exchanges for opened or used products unless they possess a verified manufacturing defect out of the box.
What is Eligible
- Dead on Arrival (DOA): Device does not turn on or produce vapor on the very first use.
- Auto-firing: Device continues to fire even when you are not inhaling.
- Battery Defect: Rechargeable device does not accept charge out of the box.
- Wrong Item: You received a different flavor or model than what you ordered.
What is NOT Eligible
- Taste/Flavor: "I didn't like the flavor" or "It tastes different than I expected."
- Burnt Taste: Burnt coils are a result of usage (chain vaping or juice depletion) and are not considered manufacturing defects.
- Minor Leaks: Slight condensation or minor leaking in pods is normal due to atmospheric pressure/temperature changes.
- Physical Damage: Dropped devices or water damage post-delivery.
How to Claim a Replacement
All claims must be submitted to our WhatsApp support team within 24 hours of delivery. Any claims made after this 24-hour window will be automatically rejected by the system.
Record a Video
To verify the defect, record a clear, continuous video showing the device, the packaging, and demonstrating the issue (e.g., trying to inhale but no vapor/light).
Send to WhatsApp Support
Send the video along with your order details and delivery phone number to our official WhatsApp dispatch number.
Verification & Replacement
Our technical team will review the video within a few hours. If the defect is verified, we will dispatch a replacement device via our express delivery network at zero additional cost.
Refunds (If Applicable)
Our primary resolution is to replace the defective item with a functioning one of the exact same model and flavor. However, if the exact replacement item goes out of stock:
1. We will offer you an alternative flavor of the same model.
2. Or, we will issue a full refund to your original payment method (UPI or Bank Account) within 24-48 business hours.
Please note that refunds are only issued if a replacement cannot be provided.